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After the player filed a complaint with us, we asked him for more information and invited the casino's representatives to join the discussion. The casino eventually paid the player and confirmed the payment. We marked the complaint as 'resolved' in our system.

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The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.

The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification.

However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.

That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider тут these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Pino Casino has good bonus conditions and pays out too! But... makes it incredibly difficult to verify and against all reason they ask for a screenshot for every single deposit and that's not enough either, they also want the IBAN and also address etc which I don't get in the screenshot.

When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.

Бонусы/акции: нашел приветственный бонус, сделал регулярные бонусы.

The player from Switzerland made a deposit, but it wasn't credited to his casino account. The issue was successfully resolved.

The player from the UK had his account closed during the verification process. The casino allowed the player to withdraw his initial deposit of £325. The issue has been resolved successfully.

You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.